Axio consultants bring expertise in a wide range of eService technologies including CRM, SFA, Partner Portals, infrastructure design, Knowledge Management, Enterprise Content Management, Bug Tracking and software development methodologies including Agile. Some key areas of expertise include:

  • eService Strategy
    • Support Portals and Channels
      • Communities of Support
      • Chat, Email, Knowledgebase
      • Wikis
      • Bug Tracking (Bugzilla, Jira, etc)
    • SMB and Enterprise support differences
    • eService Metrics
  • CRM, SFA and PSA
    • Project scoping
    • Project Management
    • Service Models
    • Requirements Definition
    • Business process design and simplification
  • Knowledge Management / Enterprise Portals
    • Enterprise Content Managment
    • Intranets
    • Document Management
  • IT Infrastructure
    • ACD / IVR / VOIP
    • CTI
    • Disaster Recovery Sites
  • Knowledge Management / Enterprise Portals
    • Process Definition
    • Knowledge Centered Support – KCS
    • KM Architecture
      • Product Selection
      • Web Technologies