Archive for March, 2009

Published by admin on 12 Mar 2009

Can ITIL Do It All? Uh, No

A few weeks ago, I spoke with Sheila Upton, a member of the Innovation Value Institute, about the institute’s new IT Capability Maturity Framework , a five-stage maturity model used to organize and structure a framework for mapping IT improvement

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Published by admin on 12 Mar 2009

SaaS Is Especially Compelling for Retailers

The retail industry tends to be pretty frugal in its IT spending, thanks to the low margins it earns on sales. The margins simply won’t support the kinds of IT investments made in other sectors, IHL Consulting President Greg Buzek told me when we

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Published by admin on 12 Mar 2009

IBM’s ‘Stealth’ Layoffs Show Need for More Transparency

The list of major tech vendors making significant layoff announcements has been growing like crazy since the first of the year. The rolls include Microsoft, Cisco, AT&T, Adobe Systems, Seagate, Sun Microsystems, Motorola and Nokia. Just about the

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Published by admin on 12 Mar 2009

Measuring CRM ROI Is a Tough, but Necessary Task

Confession: I go through life thinking “well, duh” a lot more than an adult probably should. This makes me wonder if I am too hard on people. (To my credit, I’ve at least learned to think this rather than saying it out loud.)   It was certainly

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Published by admin on 12 Mar 2009

Uncovering the Offshore ‘Tax Breaks’

Sure, I was aware that President Barack Obama, before he was elected, often included in his campaign speeches a statement about ending tax breaks for U.S. companies that send jobs overseas. I chalked it up as so much political rhetoric and, based upon

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Published by admin on 12 Mar 2009

Skittles Sweetens Its Site with Social Media, but Will It Leave a Bad Taste?

The new home page at Skittles.com , which at least one digital media expert is hailing as ” a very bold campaign ,” reminds me a little of the parties hosted by some parents of high schoolers who figure it’s better to provide a place with snacks, music

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Published by admin on 12 Mar 2009

Adding up One Company’s SaaS Savings

As I wrote last month, the tough economy seems to be increasing interest in software-as-a-service, especially among CFOs and other financial types.   No doubt quite a few organizations may believe that SaaS costs more than traditional on-premise

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Published by admin on 12 Mar 2009

Is Going Global an Economic Imperative for U.S. Companies?

I’ve long been intrigued by the idea that the booming services markets in emerging economies like China and India are creating a new class of consumers, a burgeoning class that the North American companies fueling these economies really shouldn’t

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Published by admin on 12 Mar 2009

No Social Media ‘Snake Oil,’ Please

Is outsourcing social media a smart strategy?   Back in December, I spotlighted a couple of E-Commerce Times articles that attempted to walk companies through the particulars of doing so. Like several of the experts quoted in the articles I

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Published by admin on 12 Mar 2009

IT Spending Forecasts: How Low Will They Go?

Remember back in November, when IDC scaled back its expectations of IT global spending growth from an original estimate of 5.9 percent to just 2.6 percent?   What, you blocked it out along with all the news of layoffs and other reminders of

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