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Use Social Media to Augment, Not Avoid, Customer Service

admin — Thu, 26 Aug 2010 16:46:51 +0000

I wrote a post last week in which I asked if social sites would kill corporate websites. My conclusion: Not any time soon, but companies must stay on top of the growing importance of social channels in Web presence. Not many companies appear to be

Another Study Finds Gender-Based Pay Disparity in IT

admin — Thu, 26 Aug 2010 16:46:51 +0000

A few months ago IT Business Edge contributor Don Tennant wrote about a Computerworld salary survey that showed the gender wage gap in IT remained firmly in place in 2009. Some examples: Female application development managers made 7 percent less

Government Procurement Process Needs an Overhaul

admin — Thu, 26 Aug 2010 16:46:51 +0000

I’ve written a couple of times about the federal government’s efforts to improve its poor technology track record. Much of the focus appears to be on project management, with initiatives like the Department of Veterans Affairs’ Program Management

Who Leads BPM Not as Important as Cooperation Between Business, IT

admin — Thu, 26 Aug 2010 16:46:51 +0000

On Friday I wrote a post in which I asked whether the CIO is the right person to champion process improvement. My conclusion was that he or she very well could be, thanks largely to his/her high-level, cross-functional view of an organization. I also

Will Social Sites Kill the Corporate Website?

admin — Thu, 26 Aug 2010 16:46:51 +0000

Earlier this month Nielsen released a report that found Americans are spending an increasing amount of their time online visiting social-networking sites like Facebook and playing games. (It wasn’t clear how Nielsen counted time spent playing games on

Is CIO the Right Person to Champion Process Improvement?

admin — Thu, 26 Aug 2010 16:46:51 +0000

Business Leaders Demand More Visibility from IT Learn more about IDC’s research into the IT information gap facing business decision makers. IT Business Edge blogger Mike Vizard kicked off a post yesterday with a statement that should be printed on

Hurd Wrecks HP’s Innovator Image

admin — Thu, 26 Aug 2010 16:46:51 +0000

Top 10 Well-Compensated Execs of ’09 Take a look at technology’s top 10 highest-paid executives in 2009. With Mark Hurd out at HP in the wake of an oddly minor scandal (involving surprisingly little sex or money, at least thus far), we’re getting a

Making Sense of IT Certifications

admin — Thu, 26 Aug 2010 16:46:51 +0000

10 Certifications That Get You Hired This top 10 list reflects the number of times certs were mentioned in job openings posted at Dice.com as of April 1. First, a confession: I’ve spent a big chunk of my morning reading about IT

Making Sense of IT Certifications

admin — Thu, 26 Aug 2010 16:45:05 +0000

Blogs Fill Specific Communications Niche

admin — Thu, 26 Aug 2010 16:45:02 +0000

When I interviewed companies including Dell, Intel and SAP for a story about corporate blogs, they all told me while channels like Twitter and Facebook were good for initiating conversations, deeper communication was more likely to occur on their